Help Center

About GoGo Xpress

• What is GoGo Xpress?
• Why use GoGo Xpress?
• How does GoGo Xpress work?
• Is GoGo Xpress free?
• How do I download the GoGo Xpress App?

Account

• How Do I Create An Account?
• What are the requirements for creating an account?
• Why do you need to verify my email and mobile number?
• How do I reset my password?

Claims

• What if my goods are lost or damaged in transit
• What is the process for filing a claim?
• What is the maximum value covered by your insurance?

Delivery & Orders

• Where are your serviceable areas?
• What is Greater Metro Manila (GMM)?
• How much are the fees?
• Can I book multiple delivery points for one order?
• Can I book multiple pick-up points and deliver it to one location?
• How can I track my orders?

See all 13 articles

Drop-Off Points

• What is the Drop-Off Option?
• How does the Drop-Off option work?
• Where are your Drop-Off Locations?
• What do I do if I accidentally chose the Drop-Off Option but really want a Rider to pick up the parcels?

Instant Delivery

• What is Instant Delivery?
• Who can avail of Instant Delivery service?
• Who will Pick-up and Deliver my parcel?
• What are the covered areas/cities for Instant Delivery
• How far can I book from my location?
• Are there any cut-off for orders to be considered for Instant Delivery?

See all 25 articles

Payments & Payouts

• Which payment methods do you support?
• Is Cash on Delivery available?
• Can I select which payment methods to accept from buyers?
• How do I receive my earnings?
• How fast can I get my payments?
• Where can I view all my earnings?

Return To Seller (RTS)

• What is Return To Sender (RTS)?
• When will a transaction be tagged as RTS?
• How many attempts will you try to return the package/s to me?
• How long does it take to return RTS packages?
• Are there any fees for RTS transactions?

Rider

• How to apply as delivery rider?
• Can I apply as part-time delivery rider?
• What are the requirements when applying as a GoGo Xpress Rider Partner?
• Is Rider application available for any type of vehicle?
• Where can I follow up the status of my Rider application?

Seller Tools

• What is GoBenta?
• Why use GoBenta?
• How do I sell online with GoBenta?
• How do I set up my GoBenta storefront?
• Can I edit my GoBenta name after I created one already?
• Can I use and upload my own store logo?

See all 14 articles

Shopify

• How to install the Shopify Plugin
• How do I activate Cash on Delivery on Shopify?
• How do I process Shopify orders paid by the receiver?
• How do I process Shopify orders paid by the sender?
• How do I request a pick-up through Shopify?
• How do I track my Shopify orders?

See all 7 articles