Help Center

About GoGo Xpress

• What is GoGo Xpress?
• Why use GoGo Xpress?
• How does GoGo Xpress work?
• Is GoGo Xpress free?
• How do I download the GoGo Xpress App?

Account

• How to Upgrade to a Corporate Account with GoGo Xpress
• Can I Book a Pick-Up from My Sender If I’m the Receiver?
• What Are the Available Packaging Options for Gogo Xpress?
• How Do I Change the Name on My Gogo Xpress Account?
• Can I Change the Email Address Linked to My Gogo Xpress Account?
• How Do I Create An Account?

See all 9 articles

Claims and Refunds

• How to Request a Refund for cancelled transaction but delivery fee was already paid?
• When Am I Eligible for a Refund?
• What if my goods are lost or damaged in transit
• What is the process for filing a claim?
• What is the maximum value covered by your insurance?

Delivery & Orders

• Where are your serviceable areas?
• How much are the fees?
• Can I book multiple delivery points for one order?
• Can I book multiple pick-up points and deliver it to one location?
• How can I track my orders?
• Can I sell appliances/furniture? Are there any size restrictions?

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Drop-Off Points

• How to apply as hub partner in GoGo Xpress?
• What is the Drop-Off Option?
• How does the Drop-Off option work?
• Where are your Drop-Off Locations?
• What do I do if I accidentally chose the Drop-Off Option but really want a Rider to pick up the parcels?

GoGo Perks+

• Where to Check for the Latest GoGo Xpress Promos
• What is GoGo Perks+?
• Who are qualified to join GoGo Perks+?
• How can you earn points in GoGo Perks+?
• What are the rewards available?
• How can you redeem rewards?

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Instant Delivery

• What is Instant Delivery?
• Who can avail of Instant Delivery service?
• Who will Pick-up and Deliver my parcel?
• What are the covered areas/cities for Instant Delivery
• How far can I book from my location?
• Are there any cut-off for orders to be considered for Instant Delivery?

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Payments & Payouts

• Which payment methods do you support?
• Is Cash on Delivery available?
• Can I select which payment methods to accept from buyers?
• How do I receive my earnings?
• How fast can I get my payments?
• Where can I view all my earnings?

Return To Seller (RTS)

• What is Return To Sender (RTS)?
• When will a transaction be tagged as RTS?
• How many attempts will you try to return the package/s to me?
• How long does it take to return RTS packages?
• Are there any fees for RTS transactions?

Rider

• How to apply as delivery rider?
• Can I apply as part-time delivery rider?
• What are the requirements when applying as a GoGo Xpress Rider Partner?
• Is Rider application available for any type of vehicle?
• Where can I follow up the status of my Rider application?

Seller Tools

• What is GoBenta?
• Why use GoBenta?
• How do I sell online with GoBenta?
• How do I set up my GoBenta storefront?
• Can I edit my GoBenta name after I created one already?
• Can I use and upload my own store logo?

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Shopify

• How to install the Shopify Plugin
• How to use Shopify Bulk Checkout?
• How do I activate Cash on Delivery on Shopify?
• How do I process Shopify orders paid by the receiver?
• How do I process Shopify orders paid by the sender?
• How do I request a pick-up through Shopify?

See all 8 articles

Referral Program (Coming Soon)

• What is the GoShare GoEarn Program?
• How does the referral process work?
• Who can participate in the GoShare GoEarn Program?
• What is considered successful transactions?
• Can I track how much was already credited to my account from the referral program?
• Can I track how many people have used my referral link?

See all 21 articles