How to Request a Refund for cancelled transaction but delivery fee was already paid?

If your Gogo Xpress transaction was cancelled but the delivery fee was already paid, don’t worry — we’ve got you covered.

Please follow these steps to request a refund:

1. Prepare the following details:

   • Tracking number of the cancelled transaction

   • Email address and mobile number linked to your Gogo Xpress account

   • Proof of payment (e.g., payment confirmation or screenshot)

2. Contact our Support Team via:

   • Contact Us page

   • Gogo Xpress official Facebook Messenger

   • Transaction page report tool

3. Our team will review your request, and if eligible, process the refund accordingly.

   Refunds are typically processed back to the original payment method (e.g., e-wallet, bank account for paid via cash on pick up), depending on how the fee was paid. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.