We understand the need to update contact information from time to time. However, please note the following:
- Your Email Address Is Your Primary Identifier
The email address you used during sign-up is considered your primary account identifier and cannot be changed.
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What If I No Longer Have Access to My Email?
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If you’ve lost access to your old email or would like to use a different one, we recommend to Create a New One. You may close your current Gogo Xpress account and create a new one using your preferred email address.
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- Important: Your transaction history, including past shipments and order details, cannot be transferred or merged to the new account.