Capitalized terms used herein, where defined in the General Terms of Service Agreement, shall have the same meaning and definition as indicated therein.
The use of the term “Policy” in this Annex shall refer to this Annex.
This Policy shall govern those products or services that cannot be sold using the Service as they are identified by law, rules or regulations, or our partner courier as a prohibited item or as unacceptable cargo. Our Fulfillment Partner provides You with pick-up (within Metro Manila) and delivery services (nationwide) (the “Pickup and Delivery Services”).
Packages and Items required to be shipped via air cargo and are regulated because of the nature of the items will be shipped via sea cargo, where applicable. However, this may take at least 15 Business Days for the Packages to be delivered.
Items and Packages tagged or identified as “prohibited” for all modes of transport will be returned to the You. We reserve the right to refuse Items and Packages for transport if they are found to be non-compliant with the Terms or this Policy.
It is imperative that You properly declare the contents of the Packages. We will not be liable for any delay or non-delivery of the Package due to a misdeclaration of the Items.
For domestic transport, airline companies identify four groups of commodities for Your reference: (1) Generally Acceptable, (2) Acceptable with special provision (3) Regulated and (4) Prohibited.
- Generally Acceptable These are Items that are usually considered as a personal item/s. The items include, but are not limited to:
- i. Clothing/Shoes
- ii. Vehicle accessories or parts, provided that they do not have a component listed in the prohibited items, or non-motorized parts
- iii. Furniture that is properly packed, preferably crated for sensitive items i.e. made of glass or brittle materials
- iv. Textiles/textile samples
- v. Documents (with or without commercial value)
- vi. IDs
- vii. Books
- viii. Bicycles (tires must be deflated when sent via air)
- ix. Children toys (without the batteries, except for toy guns and similar items)
- x. Grocery items (other than prohibited ones)
- xi. Flowers (as gifts and with packaging, not potted ones or with root)
- Acceptable with Special Provisions Special packaging is necessary to ensure that the Item/s can withstand risks brought on by transportation movement (from loading trucks to third party-airline handling to distribution center consolidations).
- i. Special Packaging Requirement Special packaging is necessary to ensure that the Item/s can withstand risks brought on by transportation movement (from loading trucks to third party-airline handling to distribution center consolidations).
- i. Some items that fall under this classification include but are not limited to the following:
- i. Special Packaging Requirement Special packaging is necessary to ensure that the Item/s can withstand risks brought on by transportation movement (from loading trucks to third party-airline handling to distribution center consolidations).
- ii. Cosmetics
- iii. Items that are prone to breakage
- iv. Medicines and Health Supplements
- v. Non-flammable and Non-hazardous Liquids
- vi. Proper Declaration Requirement
Declaration is necessary to protect the Buyer, the Fulfillment Partner, and Our interest. With the understanding that customers are looking forward to what is being sent, we provide the clarity of our scope of liability as the technology provider.
